Audiofly offers a limited one-year warranty for the AF33, AF45, AF56, AF78 and a limited two-year warranty for the AF240, AF100, AF120, AF140, AF160, AF180 and AF1120 that guarantees all products, when delivered to you in new condition, in original packaging, to be free of defects in material and workmanship.
The warranty period starts on the date of purchase from either audiofly.com/newzealand or an authorised retailer.
IMPORTANT:
Audiofly product purchased from the online stores e-Global.com and boombeats.com.au are not covered under our Audiofly warranty.
These stores are not authorised to sell Audiofly products.
For your product to be eligible for this warranty you must supply original sales receipt that shows:
- The retailer you purchased the product from
- The product name and product code
- Date of purchase
Any inability to supply original proof of purchase may mean you are unable to claim any warranty repair or replacement.
This warranty does not cover unauthorised copies of the Audiofly product or defects and damage resulting from, but not limited to:
- improper or unreasonable use or maintenance;
- failure to follow operating instructions;
- accidents or acts of force majeure;
- excess moisture;
- insects or animals;
- lightning;
- power surges;
- connections to improper voltage supply;
- unauthorised alteration or modification of original condition;
- damages caused by inadequate packing or shipping procedures;
- product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorised or repair of products damaged by these modifications;
- products purchased from unauthorised dealers and
- any other actions that Audiofly deem to have caused a fault or defect within the product.
Audiofly’s warranty also does not cover any accessories including but not limited to:
- ear tips (both silicon and foam),
- brushes,
- airline splitter
- jack splitter
- storage cases/tins/pouches
However should you find that you need a replacement of any of the above accessories, a friendly, polite request to our support@audiofly.com/newzealand email is always welcome and should we have spare accessories available we will always do our best to fulfil your request.
To make a warranty claim, please fill out the warranty form here. A member of the Audiofly team will contact you ASAP advising of the best address and method for returning your product.